MediLabz Sdn. Bhd.’s Shipping Policy 

MediLabz Sdn. Bhd. (“we” and “us”) is the operator of https://medilabz.com.my (“Website”). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General

Subject to stock availability. We try to always maintain stock availability but from time-to-time we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

Transit Time

In general, domestic shipments are in transit for 3 – 7 working days.

Dispatch Time

Orders are usually dispatched within 2 business days of payment of order.
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit

MediLabz is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer service

For all customer service enquiries, please contact us at +607 336 0683 or +609 747 0683. We can also be contacted at onlinesales@medilabz.com.my.